Return and Refund Policy

At Hill Tree Roastery, LLC, we want you to enjoy your purchase. If something isn’t right, please contact us at hello@hilltreeroastery.com so we can help.

This policy applies to purchases made through hilltreeroastery.com.

Coffee Purchases

Because coffee is a perishable food product, we do not accept coffee returns. However, if you receive the wrong coffee, your order arrives damaged, or you have a quality concern, please contact us within 5 days of delivery.

Include your order number, a description of the issue, and photos when applicable. We will review your concern and work with you on an appropriate resolution, which may include a replacement or refund. Please do not send coffee back unless we specifically request it.

Merchandise Returns

You may request a return of eligible non-coffee merchandise within 30 days of purchase. Items must be unused, unworn, unwashed, and in their original condition, with original packaging and any attached tags. A receipt or other proof of purchase is required.

To request a return, email hello@hilltreeroastery.com with your order number and the item you wish to return. We will confirm eligibility and provide return instructions and the appropriate shipping address.

Please contact us before shipping a return. Do not send items directly to a manufacturer or fulfillment partner unless instructed.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival and notify us of any damaged, defective, incorrect, or missing items as soon as possible, preferably within 5 days of delivery. Keep the packaging and include photos when available.

We will review the issue and arrange an appropriate resolution. If a return is necessary because an item is defective, arrived damaged, or was sent incorrectly, we will provide instructions and cover the necessary return shipping costs.

Gift Cards and Sale Items

Gift cards and sale items are not eligible for change-of-mind returns or refunds. This does not affect remedies for defective, damaged, or incorrect items, or any rights required by applicable law.

Return Shipping

For eligible merchandise returned because you changed your mind, you are responsible for return shipping costs. Original shipping charges are non-refundable for these returns.

We recommend using a shipping service with tracking and retaining your shipping receipt until your return is resolved.

Refunds and Exchanges

Once an authorized return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method.

Please allow up to 10 business days after the refund is processed for it to appear in your account. Processing times vary by bank and payment provider. If your refund has not appeared after that time, contact us for assistance.

Exchanges for defective or damaged merchandise are subject to availability. If a replacement is unavailable, we will discuss an appropriate refund or other resolution with you.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

Hill Tree Roastery, LLC
hello@hilltreeroastery.com