RETURN POLICY: Hill Tree Roastery will accept returns within 5 days of order delivery. There is a 15% restocking charge for all returned orders.
Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:
You must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID.
Your store must meet the standards of the Hill Tree Roastery brand and not dilute the image we promise to uphold for our wholesale family.
Accounts will be reviewed annually. We reserve the right to cancel an account if Hill Tree Roastery goods are not being well maintained, stocked in suitable temperatures, displayed well, kept in good hygiene (sample/tester products replaced as needed) or if the account changes ownership. Duplication or alteration of products or packaging or falsely representing products as your own is strictly prohibited. Hill Tree Roastery does not allow our products to be sold on any type of auction site. Our coffee products can only be sold at physical location provided to Hill Tree Roastery at the time of order, and soaps must be sold under and by the company whose TAX ID number is on file. We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible to those of Hill Tree Roastery
Order Fulfillment: Fulfillment can take up to 2 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected. Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.
Shipping & Handling: The shipping charges quoted in your order are based on the total weight of the products chosen via UPS Ground. All orders will have Delivery Confirmation added. Orders shipped via UPS will require mandatory insurance based on the wholesale value of the order. If you would like us to use your shipping account, please include all necessary acct info. Insurance is required on all international orders (when available). If your particular country does not enable the purchase of insurance on your package, Hill Tree Roastery will not be responsible for any loss or damage that may occur. Hill Tree Roastery reserves the right to refuse any order felt to be fraudulent.
Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. At this time, we do not offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards including AMEX, checks (with a 10 day hold for processing), cashier’s checks, and US money orders. Returned checks due to insufficient funds will be charged a $25 fee. Credit Card charges will appear on your statement as Hill Tree Roastery. Any fees associated with the money transfer must be covered in the amount sent.
Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. Afterall, you’re family. All retail orders come with a 5 day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the re-fund.
Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Hill Tree Roastery within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.
Canceling/Changing Your Order: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.
Display: It is the your responsibility to maintain a clean environment and replace tester products as needed. Failure to maintain a clean display and products can result in termination of your wholesale account.
Minimum Advertised Price Policy (MAP): The MAP policy applies to all Hill Tree Roastery products. Our minimum advertised price for Hill Tree Roastery products is 85% of the Suggested Retail Price (SRP), which is a 15% discount off of SRP. Resellers may offer products on promotion at a lower advertised discount only with written permission from Hill Tree Roastery. The MAP policy may be adjusted by Hill Tree Roastery at its sole discretion. The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the reseller’s retail location or over the phone. Hill Tree Roastery resellers are free to sell MAP products at any price they choose. This MAP policy does not in any way limit the ability of any dealer to advertise generic phrases such as that they “have the lowest prices” or “will meet or beat any competitor’s prices,” or similar phrases so long as the price advertised or listed is not below the MAP. To protect our resellers from unfair competition and to maintain the brand’s image, Hill Tree Roastery will regularly review all reseller commerce sites and conduct in-depth web searches to ensure consistent adherence to this policy. In cases of violation of this MAP policy, resellers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately will result in discontinued shipments and possible account termination. Hill Tree Roastery reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of Hill Tree Roastery.
Internet Retailer Requirements: Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of Hill Tree Roastery. It is crucial that the Hill Tree Roastery family remain a reputable and trusted brand. All internet resellers must have a web address of their own to sell Hill Tree Roastery products. You may not use a subdirectory of another company’s URL, such as an Amazon.com storefront. Additionally, you cannot sell products through any online auction site such as eBay. Hill Tree Roastery products should be represented as part of a category of like products, and should make up only a portion of the offerings sold online by the web retailer. Once approved, we will send product photography free of charge for use on your website in order to maintain a consistent presentation of the brand. All Hill Tree Roastery material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of Hill Tree Roastery. The presentation of the Hill Tree Roastery line on your site must clearly differentiate from Hill Tree Roastery company websites and must not confuse a “reasonable consumer”. Hill Tree Roastery will review your website prior to setting up an account and reserves the right to refuse sales at its discretion. Hill Tree Roastery will also review your site periodically to ensure ongoing compliance with this policy.
By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Hill Tree Roastery.
For more information on becoming an official reseller of Hill Tree Roastery coffee, please contact us at: Wholesale Request
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