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RETURN POLICY COFFEE.

We do not accept returns on coffee due to the perishable nature of coffee. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at hello@hilltreeroastery.com within 5 days of receiving your order. We will do our best to ensure that you are satisfied.

 

RETURN POLICY MERCHANDISE (NON-COFFEE ITEMS).

We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can only be returned to our Roastery.  Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to hello@hilltreeroastery.com.  We will contact you with information on how your return will be processed. We will not refund the price of shipping.

All returns should be sent to:

729 Ninth Ave #318 Huntington West Virginia US 25701

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.